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We at Redwolf strive to give you a quality product of your choice. However if you are not happy with the order that you have received for any reason, you can mail us at [email protected].
What is Redwolf's Exchange Policy for T-shirts?
If you are unhappy with the product that you have received, you can send it back to us within 15 days of the delivery via any cost effective courier or registered post. We will issue credit in your Redwolf Wallet for the value of the products plus an additional Rs. 75 to compensate for the amount spent by you in sending the product(s) back to us. (Cash on Delivery handling charges are non-refundable).
Please mail us at [email protected] before you return the products to us for us to be able to process your return request.
You can send them to the following address:
311, Udyog Mandir no. 1,
7C Pitamber lane, Mahim west, Mumbai - 400 016.
Items will have to be unused and returned in their original packaging within 15 days of delivery.
What products cannot be returned/exchanged as per Redwolf's Exchange Policy?
Posters, Boxer Shorts, Mobile Covers, Coffee Mugs, Beer Mugs, Coasters, Fridge Magnets, Mystery T-shirts, pre-ordered products and Shot Glasses are manufactured on-demand and made especially for you once you place an order, and hence, we cannot accept Returns or Exchanges for these products.
In case of any sort of manufacturing defect, you can mail us at [email protected] and we'll help you out.
Can I return some products out of a larger order?
Yes, you can return a part of an order, but any discounts, coupons, or combo offers applied on your order will not be considered when processing these returns.
What is Redwolf's Exchange Policy for Boxer Shorts?
We do not accept Returns or Exchanges for inner wear in the interest of hygiene.
How do I send the product back?
You can send it back to us via a cost effective courier company or registered post. Most courier companies will be willing to pick it up from your address.
Can Redwolf arrange for the product to be picked up from my address? No, we do not offer this service at the moment.
Will I have to pay for returning the products? Yes, you will have to bear the postal charges for sending your products back to us. We will reimburse you with Redwolf credits worth Rs. 75 once we receive your products back and verify that they are new and unused. These credits can be used on any future purchase of Redwolf products.
I have received a wrong/defective product. How do I proceed? Please send the product back to our address using the same process mentioned above. We will reimburse you for the entire amount you spend on returning the products to us in the form of Redwolf credits.
Can I cancel my order before it is Shipped out?All orders that come in on a normal working day between Monday to Saturday before 10:00 AM are shipped out on the same day. Orders that come in after 10:00 AM, Sundays or Public holidays are shipped out on the next working day.
If you want to cancel your order, please send us a mail at [email protected] latest by 12:00 PM and we will guide you through the process. Orders containing Posters, Boxer Shorts, Mobile Covers, Coffee Mugs, Beer Mugs, Coasters, Fridge Magnets and Shot Glasses can not be cancelled once these products have been manufactured as they are printed on demand.
Can I get a refund for my Prepaid order if I cancel it?Yes, we can refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure. Refunds will be processed through the same mode of payment within 10 working days.
If you have any further questions about the return/exchange policy then please contact us at [email protected]