FAQ

Design Submissions

Can I submit designs?
We are always on the look-out for new designs so if you have a design, feel free to send it on contact@redwolf.in and we will get back to you. The design needs to be an original one and not something taken off the Internet.

How are designs selected for printing?
The final decision lies with us and there is no voting system involved. We will contact you via email if we like your design and negotiate the terms and conditions for printing it.

What is the Redwolf marketplace?
Redwolf Marketplace empowers independent artists, bands and organizations to sell their designs and merchandise without worrying about the technicalities of printing, accepting payments or distribution. We will make you a mini-shop on our website and take care of the entire supply chain. Mail us on contact@redwolf.in for more information.

Product and Sizing Info

What is the quality of fabric used?
We use high quality 100% cotton fabric that is soft to feel and comfortable to wear. Shrinkage if any will be within acceptable industry norms.

What kind of printing is used?
We use high quality screen printing for all our Redwolf designs.

What sizes do you have?
Our sizes run from S to XXXL.Make sure you measure your t-shirt as shown in the size chart on each product page and compare it to our sizes to get the perfect fit.

What are the washing instructions for Redwolf Tees?

  • Hand wash your t-shirts. This increases the life of your t-shirt and we highly recommend it.
  • Do not iron the print.
  • Do not bleach or tumble dry.

Discounts & Gift Vouchers

Can I avail any Discounts?
We have discounts and sales often and we always post their details on our Facebook page. We also offer discounts to our newsletter subscribers from time to time.  You can subscribe by entering your email address at the bottom of this page. We also distribute coupons to our customers from time to time, you can redeem these coupons by entering the coupon code on the Shopping Cart page before checking out with your order.

Does Redwolf have Gift Vouchers?
Yes, we do. You can purchase a Redwolf gift voucher for your friends and loved ones here.

Privacy

What information does Redwolf store?
We respect your privacy. The only information we collect is your name, email, contact number and billing address. This information is only used for internal record keeping and order delivery. We do not share it with any third party other than our courier / delivery partners. Redwolf does not store any Credit/Debit card or bank account information. All this information is handled by CCAvenue, EBS, PayUMoney which are our certified, secure online payment gateway partners.
Read our Privacy policy to learn more.
Check out www.ccavenue.com, www.ebs.in, www.payumoney.com to learn more about our secure online payment system.

Payment Details

What payment options do the CCAvenue/EBS/PayUMoney gateways offer?
Our payment gateways offer the following online payment options:

  • Master Card Debit Card
  • ABN AMRO Debit Card [VISA Electron Only]
  • Allahabad Bank Debit Card [VISA Electron Only]
  • Andhra Bank Debit Card [VISA Electron Only]
  • AXIS Bank Account
  • AXIS Bank Debit Card [VISA Electron Only]
  • Bank of Baroda Debit Card [VISA Electron Only]
  • Bank of India Debit Card [VISA Electron Only]
  • Bank of Maharastra Debit Card [VISA Electron Only]
  • Bank of Punjab Debit Card [VISA Electron Only]
  • Barclays Bank Debit Card [VISA Electron Only]
  • Canara Bank Debit Card [ VISA Electron Only ]
  • Central Bank Of India Debit Card [VISA Electron Only]
  • Centurion Bank Debit Card [VISA Electron Only]
  • Citi Bank Debit Card
  • City Union Bank Ltd Debit Card [VISA Electron Only]
  • Corporation Bank Account
  • Corporation Bank Debit Card [VISA Electron Only]
  • DENA Bank Debit Card [VISA Electron Only]
  • Deutsche Bank Debit Card [VISA Electron Only]
  • Development Credit Bank Ltd Debit Card [VISA Electron Only]
  • Diners Club
  • Done Card
  • Federal Bank Account
  • HDFC Bank Account
  • HDFC Bank Debit Card [VISA Electron Only]
  • HSBC Ltd Debit Card [VISA Electron Only]
  • ICash
  • ICICI Bank Debit Card [ VISA Electron Only ]
  • IDBI Bank Ltd Debit Card [VISA Electron Only]
  • Indian Bank Debit Card [VISA Electron Only]
  • Indian Overseas Bank Debit Card [VISA Electron Only]
  • IndusInd Bank Ltd Debit Card [VISA Electron Only]
  • ING Vysya Bank Debit Card [VISA Electron Only]
  • ItzCash
  • Jammu & Kashmir Bank Debit Card [VISA Electron Only]
  • JK Bank Account
  • Karnataka Bank Account
  • Karnataka Bank Debit Card [VISA Electron Only]
  • Karur Vysya Bank Debit Card [VISA Electron Only]
  • Kotak Mahindra Bank Debit Card [VISA Electron Only]
  • Laxmi Vilas Bank Debit Card [VISA Electron Only]
  • MasterCard
  • Oriental Bank Of Commerce Debit Card [VISA Electron Only]
  • Paypal (Only for international orders)
  • Punjab National Bank Debit Card [VISA Electron Only]
  • South Indian Bank Debit Card [VISA Electron Only]
  • Standard Chartered Bank Debit Card [VISA Electron Only]
  • State Bank of Hyderabad Netbanking
  • State Bank of India Debit Card [ VISA Electron Only ]
  • State Bank of India Netbanking
  • State Bank of Mysore Netbanking
  • State Bank Of Travancore Debit Card [VISA Electron Only]
  • State Bank of Travancore Netbanking
  • Syndicate Bank Debit Card [VISA Electron Only]
  • Tamilnad Mercantile Bank Ltd Debit Card [VISA Electron Only]
  • The Bank Of Rajasthan Ltd Debit Card [VISA Electron Only]
  • The Catholic Syrian Bank Ltd Debit Card [VISA Electron Only]
  • The Cosmos Co-op Bank Ltd Debit Card [VISA Electron Only]
  • The Dhanalakshmi Bank Ltd Debit Card [VISA Electron Only]
  • The Federal Bank Ltd Debit Card [VISA Electron Only]
  • The Saraswat Co-operative Bank Ltd Debit Card [VISA Electron Only]
  • UCO Bank Debit Card [VISA Electron Only]
  • Union Bank of India Debit Card [VISA Electron Only]
  • United Bank Of India Debit Card [VISA Electron Only]
  • Vijaya Bank Debit Card [VISA Electron Only]
  • VISA
  • VISA Debit Card
  • Yes Bank Ltd Debit Card [VISA Electron Only]

Can I pay by cash when my order is delivered?
Yes, we do offer Cash on Delivery to most locations in India. However there is an additional handling charge of Rs 50 per 500 grams. If you live in Mumbai and want to pay by cash but do not want to get charged for COD, just send us a email on contact@redwolf.in and we will fix up a place and time where you can collect your order.

Shipping

What are the Shipping Charges?
Redwolf offers free shipping across India if you pay online using our secure Netbanking/ Credit Card/ Debit Card options powered by CCAvenue/EBS/PayUMoney or in the case of Bank transfer and cheque payments (send us an email on contact@redwolf.in and we will provide you with our bank account details). We charge shipping for international orders based on the country and the weight of the order.  You may also be required to pay customs charges (if any) when your order reaches your local customs office for international orders.
Cash on Delivery has an additional handling charge of Rs 50 per t-shirt.
If you live in Mumbai and want to pay by cash but do not want to get charged for COD, you can always drop in at our office in Mahim west (9:30am - 6:30pm, Monday - Friday) to pick up your merch.

How long will my order take to deliver?
All orders completed before 10am are shipped on the same day. Orders within India are usually delivered within 3-5 working days, international orders may take 7-14 days to be delivered. Orders that are completed on a Sunday, public holiday or after 10am on a normal working day are shipped on the next working day.To know more, check out our Delivery Information page.

Return Policy

What is the Redwolf Return Policy?
If you are unhappy with the t-shirt that you have received, you can send it back to us within 15 days of the delivery. We will either replace it with another product of the same value, or offer credit on a future purchase in the form of a Redwolf voucher. (Cash on Delivery handling charges and international shipping charges are non-refundable).
To know more, check out our Return Policy page.

Product Stock

What if design/size I require is currently out of stock?
Use the email notification feature: On the product page, just move your mouse pointer over the size icon which is currently out of stock and a box will pop-up where you can fill up your email id. You will receive a notification email as soon as the product is back in stock in your required size.