Frequently Asked Questions

Policies

What is your Returns Policy?

Please check out our detailed Returns Policy page for more information.

What should I do if I had an issue with my payment while placing an order?

Please check out our Payments Information page.

How do I track my order?

Please check out our detailed Delivery Information page.

T-Shirts - Product and Sizing Info

What is the quality of fabric used?

We use high quality 100% cotton fabric that is soft to feel and comfortable to wear. Shrinkage if any will be within acceptable industry norms.

What kind of printing is used?

We use high quality screen printing for all our Redwolf designs. Products indicated as DTG T-Shirts use Direct-to-Garment digital printing.

What sizes do you have?

Our sizes run from XXS to XXXL. Please check the size chart on each product page and compare it to our sizes to get the perfect fit.

What are the washing instructions for Redwolf T-Shirts?

  • We recommend hand washing your t-shirts inside-out in cold water to experience the highest durability
  • If machine washing, wash inside-out in cold water on gentle/normal cycles
  • Wash with like colours as garments may experience normal colour bleeding
  • Do not iron the print
  • Do not bleach or tumble dry at high temperatures

Discounts & Gift Vouchers

Can I avail any Discounts?

We have discounts and sales often and we post details on our Facebook and Instagram pages. We also offer discounts to our newsletter subscribers from time to time. You can subscribe by entering your email address at the bottom of this page. We also distribute coupons to our customers from time to time, you can redeem these coupons by entering the coupon code on the Shopping Cart page before checking out with your order.

Does Redwolf have Gift Vouchers?

Yes, we do. You can purchase a Redwolf Gift Voucher for your friends and loved ones here.

Privacy

What information does Redwolf store?

We respect your privacy. The only information we collect is your name, email, contact number and billing address. This information is only used for internal record keeping and order delivery. We do not share it with any third party other than our courier / delivery partners. Redwolf does not store any Credit/Debit card or bank account information. All this information is handled by CCAvenue and PayU which are our certified, secure online payment gateway partners.

Read our Privacy Policy to learn more.

Check out www.ccavenue.com, www.payumoney.com to learn more about our secure online payment system.

Design Submissions

Can I submit designs?

We are always on the look-out for new designs so if you have a design, feel free to send it on [email protected] and we will get back to you. The design needs to be an original one and not something taken off the internet.

How are designs selected for printing?

The final decision lies with us and there is no voting system involved. We will contact you via email if we like your design and negotiate the terms and conditions for printing it.

What is the Redwolf marketplace?

Redwolf Marketplace empowers independent artists, bands and organizations to sell their designs and merchandise without worrying about the technicalities of printing, accepting payments or distribution. We will make you a mini-shop on our website and take care of the entire supply chain. Mail us on [email protected] for more information.